DnA Technical Communications Inc.
WHO I AM
My name is Agatha Lai and I am here to help you solve your technical documentation problem.
I have experience resolving internal and external documentation issues. Whether it's setting up an internal wiki that engineers do not find onerous to use, or ensuring excellent customers experience extends into the user documentation - I am here to help.
At Sierra Wireless, I helped them update a manufacturing procedure document based on engineering recommendations.
NOW & THEN
At Lululemon Athletica, I helped consolidate their internal knowledge base into Confluence and establish best-practices for documenting operational processes.
At GHG Accounting, I helped create custom operating procedures for new customers, and review public facing copy for clarity regardless of the reader's familiarity with greenhouse gas accounting standards.