CV

Résumé

Skills &

Proficiencies

Comfortable working closely with engineering and product management to translate complex ideas to simple English.

Familiar with optimizing the use of documentation tools to scale with the growth of your product or organization.

Experience creating and maintaining content that is localized and delivered worldwide.

Self-motivated project manager who can juggle multiple projects efficiently.

I am familiar with using the following tools:

  • MadCap Flare

  • Atlassian Jira

  • Confluence

  • Inkscape

  • Adobe InDesign

  • Photoshop

  • Illustrator

  • Adobe XD

  • Figma

  • Gimp

  • SVN

  • Git

Technical Writer - GHG Accounting

Jul 2018 - present

  • Edit and write recommended operating practices for new customers.

  • Update and maintain help documentation for the SoFi Connect software product.

Work
Experience

Technical Writer - Lululemon Athletica

Oct 2017 - present

  • Work with the eComm Tech Ops team to compile their extensive knowledge into a central repository - Confluence.

  • Work with different stakeholders to define a documentation process to ensure that new knowledge is added to Confluence and streamlined for easy access.

  • Act as an Atlassian administrator and evangelist to help onboard new users to the tool.

Technical Writer - Sierra Wireless

Oct 2018 - Jan 2019 

  • Updated a manufacturing document to include latest recommendations from engineering.

  • Cleaned-up screenshots taken from a cellphone so that it would fit within the document.

  • Worked with a remote project manager based out of Hong Kong.

Technical Writer - Avigilon

​Aug 2017 - Oct 2017

  • Created and maintained technical end-user product documentation for software and hardware products.

  • Established the technical documentation style guide and content structure.

  • Managed and maintained localized version of written content.

  • Worked with product management and product marketing to identify documentation needs for each product launch.

  • Established lines of communication with engineering and technical support to facilitate cross-functional process initiatives.

Writing samples:
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Tech Comm Consultant - GNEC

​Jul 2017 - Oct 2017

  • Review cloud product that is in development and streamline the user interaction design.

  • Prepare initial product launch package - re-design website, provide marketing copy, develop product datasheet, and storyboard product introduction video.

Technical Writer - CMD

​Apr 2017 - Jun 2017 

  • Created help system for new cloud based product.

  • Worked with software developers to verify product capabilities.

  • Provided feedback for new UI strings.

  • Edited marketing copy for website mockups.

Writing samples:
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Technical Writer - Kodak

​Sep 2008 - Jan 2010

  • Documented newly adopted XML writing standards in a Wiki and Eclipse Help.

  • Converted RoboHelp documents into DITA XML.

  • Prepared legacy documentation for migration into content management system.

  • Provided other writers with support during migration process into the new XML standard.

Education

 

University of Victoria
BA in English Literature 2008
Minor in Business

Red Academy
UX Designer Foundations Certificate 2016

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